Terms & Conditions

Terms & Conditions

Refund and Returns Information

All our displayed items are priced in their as-found condition. These are genuine items which we normally display, and sell, in their unrestored condition. The worn condition of each piece is not, in our view, considered a fault. Each item has had a life prior to our ownership and shows its age and usage. We endeavour to describe an item as accurately as possible, including stating all wear and tear and any existing damages.

We have a very accomplished in-house restoration/conservation workshop and can offer to our customers any required repairs, restoration and conservation work, as well as advise them on the best maintenance of their items.

Once you receive an item, if it is not as-described or if it is newly-damaged, and that damage was not disclosed to you prior to payment / delivery, we will refund you in full unless it has occurred during shipping. Once items have been shipped, if an order arrives damaged, or is misplaced, please advise us immediately and provide us with photographic evidence.  If an item is damaged, Miguel Meirelles Antiques will discuss the best options for carrying out repairs.

Please note that all sales are final. If you would like more information on an item's condition prior to purchase, please contact us.

To customers who have a change of mind (or of circumstances) regarding the purchase of an item, we may offer to re-sell that item on consignment, or even suggest another avenue of public sale (e.g. another antique dealer, an auction house, eBay or another online marketplace).

Our business takes a 40% commission fee on the sale prices of items sold on consignment by us. 

Miguel Meirelles Antiques takes the utmost care in the packing and sending of products. We use Australia Post for items under 20kg that we believe aren't too fragile for this mode of transport. 

We insure all items delivered via Australia Post and via courier transport.

Delivery information:

Miguel Meirelles Antiques' shipping rates, unless otherwise stated, are an additional cost to the price of the item(s) you are purchasing.

If an item doesn't have shipping costs stated clearly during checkout, we will ask you to contact us prior to purchasing, for us to calculate delivery costs for you. Costs of freight depend on weight, size and fragility of the item(s). Also, on where you are located. Please refer to the Australia Post website for delivery timeframes in your area. We will be able to provide an estimate for timeframes with other delivery services. 

Please note that due to COVID-19 deliveries are experiencing significant delays.

Express Shipping will incur an additional fee above standard shipping charges. We are situated in the next-day-delivery network of Australia Post so, if you require delivery ASAP, please contact us so that we can try to meet your request.

Upon delivery, purchased items will not be left unattended (on your doorstep) unless an authority to leave the item is provided to us by you. The liability for opting out of signing for your shipment, rather than personally receiving the items, will remain with you.

Once shipped with Australia Post, a tracking number will be issued to the email address provided, which will enable you to track the progress of your order.

Please ensure that you provide us with a correct shipping address, as once your order has been dispatched we cannot alter the address. You will be charged any shipping cost rates incurred in resending items.

Our Australia Post shipping rates start at $15, and go upwards depending on the type/size/weight of the item and the method of transport.

For large scale items or very fragile pieces we suggest that these to be picked up by courier/transport service. If you would like an item to be delivered by a courier or transport service please enquire with us prior to purchase. On enquiry, we can get a quote for freight from one of our regular local and interstate carriers.

Whilst we aim to deliver your item as quickly as possible, please allow up to three (3) business days for us to read your order and to contact you regarding timing for delivery and to confirm payment has been received. Please contact us by phone or email if a timeframe for delivery is important. Delaying deliveries, or express deliveries are both available options.

Privacy Policy

Miguel Meirelles Antiques does not physically store or reuse any clients' payment data.

If you purchase items from us multiple times, you will need to resubmit your details each time, as we do not keep anything on file - even if asked to.

Our online payment system is secure and we do not have access to any payment data given to our payment gateway.

We will only use your data in order to complete your purchase, or if we need to contact you regarding the availability or the condition of an item, or if there are issues with your payment, or with a delivery. 

If you are concerned about giving us your personal data online, feel free to contact us by email or phone, or in person, and we can provide our services and products in a way that suits you best.