Terms & Conditions
Terms & Conditions
Shipping
Miguel Meirelles Antiques' shipping rates, unless otherwise stated, are an additional cost to the price of the item(s) you are purchasing.
Items will be shipped either by Australia Post, courier service or a freight company and calculated at the actual shipping rate for your area.
We ship within Australia and internationally where available.
We require all items to be signed upon delivery unless authority to leave is given by you. The liability for opting out of signing for your shipment will remain with you.
Whilst we aim to deliver your item as quickly as possible, please allow up to five (5) business days for us to read your order and to contact you regarding timing for delivery and to confirm payment has been received. Please contact us by phone or email if a timeframe for delivery is important. Delaying deliveries, or express deliveries are both available options at an additional cost.
Shipping times are estimates only and delivery times may vary due to:
- Customs processing
- Australia Post or courier delays
- Metro vs. regional Australia delivery times.
- International shipping conditions
Customers are responsible for providing accurate shipping information.
Miguel Meirelles Antiques is not responsible for delays caused by shipping providers, customs authorities or incorrect customer details. Tracking details can be provided where requested for Australia Post only.
If an item is fragile, we recommend a courier or personal collection only and take no responsibility for postage breakages if it was not recommended by us as a safe mode of transport for the piece.
Returns & Refunds
Please note that all sales are final and items remain the property of Miguel Meirelles Antiques until fully paid.
To customers who have a change of mind (or of circumstances) regarding the purchase of an item, we may at our discretion re-sell the item to recoup costs, offer to re-sell that item on consignment, or even suggest another avenue of public sale (e.g. another antique dealer, an auction house, eBay or another online marketplace).
Our business takes a 40% commission fee on the sale prices of items sold on consignment by us.
Damaged Goods
If your order arrives damaged, please contact us within 48 hours of delivery at miguel@meirelles.com.au
Please include:
- your stock id number or invoice number
- photographs of the item
- photographs of the packaging
- photographs of any damage
We have done our absolute best to represent the pieces correctly. Please remember that due to the unique, antique or vintage nature of our collection:
- we do not guarantee exact colour appearance across devices.
- antique or vintage wear and age-related imperfections are not considered faults.
Refunds are only considered where:
- an item arrives damaged in transit and is unrepairable.
- the item received is materially different from its description.
If an item is damaged in transit, Miguel Meirelles Antiques will discuss the best options for carrying out repairs or refunds.
Approved returns must be shipped securely and insured where appropriate.
Customers are responsible for return shipping costs unless otherwise required under Australian Consumer Law. Customers are responsible for the pieces until received by Miguel Meirelles Antiques.
Refunds will occur once the piece is back with our team unless otherwise agreed.
Nothing in these Terms excludes rights available under the Australian Consumer Law.
Privacy Policy
Miguel Meirelles Antiques does not physically store or reuse any clients' payment data.
If you purchase items from us multiple times, you will need to resubmit your details each time, as we do not keep anything on file - even if asked to.
Our online payment system is secure and we do not have access to any payment data given to our payment gateway.
We will only use your data in order to complete your purchase, or if we need to contact you regarding the availability or the condition of an item, or if there are issues with your payment, or with a delivery.
If you are concerned about giving us your personal data online, feel free to contact us by email or phone, or in person, and we can provide our services and products in a way that suits you best.